Last Updated: 12-06-2026

At DM Express (“we,” “our,” or “us”), we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Phone Number
• Email Address
• Pickup and Delivery Address
• Company Name (if applicable)

Website Usage Information

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Date and Time of Visit

2. How We Use Your Information

We use the information collected to:

• Process courier and logistics service inquiries.
• Schedule pickups and deliveries.
• Respond to customer queries and support requests.
• Improve our website and services.
• Communicate service updates and important notifications.
• Comply with legal and regulatory requirements.

3. Information Sharing

DM Express does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information only when necessary to provide courier and logistics services, including:

• Authorized courier, logistics, and delivery partners involved in processing, transporting, or delivering shipments.
• DTDC Express Limited and its associated service network when required for shipment booking, tracking, delivery, customer support, or operational purposes.
• Service providers who assist in website maintenance, hosting, communication, analytics, and customer support.
• Government authorities, law enforcement agencies, regulatory bodies, or courts when disclosure is required by applicable laws or legal processes.

We share only the information necessary for service fulfillment, compliance, and operational requirements and take reasonable steps to protect customer data.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage users to review the privacy policies of any third-party websites they visit.

7. Your Rights

You may request:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of personal information where legally permissible.
• Withdrawal of consent for marketing communications.

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact:

DM Express
Address: Office no. 212 style plaza, Jharsa road sector 15, Gurgaon 122001
Phone: 9313666601
Email: DMEXPRESS1234@GMAIL.COM

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.

By using our website, you consent to the collection and use of information as described in this Privacy Policy.