Last Updated: 12-06-2026

Welcome to DM Express. By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

1. About Us

DM Express is an independently owned and operated courier and logistics service provider offering domestic and international shipping solutions through authorized courier networks and service partnerships.

2. Acceptance of Terms

By using this website, submitting inquiries, requesting pickup services, or availing any services offered through our website, you agree to these Terms and Conditions and our Privacy Policy.

3. Services

We provide courier, logistics, parcel booking, pickup, and related shipping services.

Service availability may vary depending on:

• Delivery location
• Package dimensions and weight
• Regulatory restrictions
• Carrier network availability

We reserve the right to accept or reject any shipment that violates applicable laws, carrier policies, or safety requirements.

4. Customer Responsibilities

Customers agree to:

• Provide accurate sender and recipient information.
• Ensure that shipments comply with applicable laws and regulations.
• Properly package items for safe transportation.
• Declare shipment contents truthfully.
• Not send prohibited, restricted, illegal, hazardous, or dangerous goods.

The customer shall be solely responsible for losses arising from inaccurate information or improper packaging.

5. Prohibited Items

The following items are generally prohibited from shipment:

• Illegal substances
• Explosives and hazardous materials
• Firearms and ammunition
• Counterfeit products
• Currency and negotiable instruments
• Perishable items without proper authorization
• Any item prohibited by applicable laws or courier regulations

Additional restrictions may apply depending on destination and carrier requirements.

6. Pricing and Charges

Shipping charges are determined based on:

• Weight and dimensions
• Pickup and delivery location
• Service type selected
• Applicable taxes and surcharges

Final charges may vary if shipment details provided during booking differ from actual shipment characteristics.

7. Delivery Timelines

Estimated delivery times are provided for informational purposes only.

Delivery schedules may be affected by:

• Weather conditions
• Government restrictions
• Transportation disruptions
• Customs clearance delays
• Force majeure events

We do not guarantee delivery within a specific timeframe unless expressly stated.

8. Shipment Tracking

Tracking information is provided based on updates received from courier and logistics partners.

While we strive to ensure accuracy, tracking information may occasionally be delayed or subject to technical limitations.

9. Limitation of Liability

To the maximum extent permitted by law:

• DM Express shall not be liable for indirect, incidental, special, or consequential damages.
• Liability for loss, damage, or delay shall be subject to the terms and conditions of the applicable courier network and carrier policies.
• Compensation claims, if applicable, shall be governed by the carrier’s liability framework and applicable laws.

Customers are encouraged to purchase shipment insurance for valuable items where available.

10. Third-Party Service Providers

Certain services may be fulfilled through authorized courier and logistics partners.

DM Express DTDC acts as a service facilitator and shall not be responsible for actions, delays, or omissions of third-party carriers beyond our reasonable control.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and design elements, is the property of DM Express or its licensors and is protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or use is prohibited.

12. Website Usage

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to website systems.
• Upload malicious software or harmful content.
• Interfere with website functionality.

We reserve the right to restrict or terminate access for violations of these terms.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Modification of Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts located in Gurgaon, Haryana.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact:

DM Express
Address: Office no. 212 style plaza, Jharsa road sector 15, Gurgaon 122001
Phone: 9313666601
Email: DMEXPRESS1234@GMAIL.COM

Disclaimer

DM Express is an independently owned and operated Authorized DTDC Franchise serving Gurgaon and surrounding areas. DTDC® is a registered trademark of DTDC Express Limited. DM Express operates under an authorized franchise arrangement and is not the corporate office of DTDC Express Limited.